At The Migration Station (TMS Visa Services), we strive to provide exceptional service, but we understand that circumstances may arise where a refund request is necessary. To ensure clarity and protect both our clients and our company, we have established the following refund policy:
Eligibility and Agreement for Refund:
Refunds will only be processed after a thorough review of the client’s request and agreement between the client and TMS. This process involves assessing the client’s case to determine if they meet the conditions for a refund, as outlined in their service agreement. The review process may take up to 15 business days. Once the refund eligibility is confirmed by TMS, the client will be informed in writing, and the refund process will begin. Please note that eligibility for a refund is subject to the specific terms of the service agreement and may vary based on the nature of the services provided.
Refund Processing Time:
Upon agreement that the client is eligible for a refund, TMS will initiate the refund within 14 working days. The actual transfer of funds to the client’s bank account may depend on the client’s bank policies and procedures, which could take an additional up to 7 business days for the funds to be reflected in the account. TMS advises clients to consult with their banks regarding any potential delays or processing times that could affect the receipt of the refund.
Nonrefundable Fees:
Currency Conversion and Transaction Fees: Any fees incurred during the transaction process, including but not limited to currency conversion fees and transaction processing fees, are nonrefundable. These fees are typically charged by payment processors or banks during the initial transaction, and as such, they are outside of TMS’s control.
It is the client’s responsibility to understand these potential fees, which may vary depending on the financial institution involved.
Refund Currency and Exchange Rates:
For clients who made payments in currencies other than AED (such as GBP, USD, CAD, INR, PKR, etc.), refunds will be processed in AED (United Arab Emirates Dirham). The exchange rate applied to the refund will be based on the current or backdated exchange rate as per TMS’s discretion, and the lower rate will be used for the refund calculation. Clients should be aware that TMS is not a financial institution and does not have the capacity to retain or enhance currency values over time. As a result, any potential fluctuations in exchange rates between the time of payment and the time of refund will not be the responsibility of TMS.
Refund Method and Bank Transfer Information:
All refunds will be issued via bank transfer to the account details provided by the client. Clients are required to ensure that the bank details provided to TMS are accurate and up to date. TMS will not be responsible for any delays, additional fees, or other complications that arise from incorrect or incomplete bank account information provided by the client. It is advised that clients doublecheck their details before submitting a refund request. If additional verification of the client’s banking details is needed, TMS may require further documentation to prevent errors or fraud.
Limitations on Refunds:
Refunds are limited to the amount paid for services. Any discounts, promotional offers, or special pricing applied at the time of the transaction will not be refunded. Refunds are only available for services that have not yet been fully provided or initiated. Once a service has been delivered or is in progress, refunds may not be applicable unless explicitly stated in the service agreement.
Finality of Refund Decisions:
Once a refund has been processed and funds have been transferred, the refund is considered final. TMS reserves the right to decline any further refund requests for the same transaction unless there are exceptional circumstances warranting a review.
Contact Us
If, for any reason, you are not completely satisfied with any service that we provide, don’t hesitate to contact us and we will discuss any issues you are experiencing with our service.
Refund Policy
At The Migration Station (TMS Visa Services), we strive to provide exceptional service, but we understand that circumstances may arise where a refund request is necessary. To ensure clarity and protect both our clients and our company, we have established the following refund policy:
Refunds will only be processed after a thorough review of the client’s request and agreement between the client and TMS. This process involves assessing the client’s case to determine if they meet the conditions for a refund, as outlined in their service agreement. The review process may take up to 15 business days. Once the refund eligibility is confirmed by TMS, the client will be informed in writing, and the refund process will begin. Please note that eligibility for a refund is subject to the specific terms of the service agreement and may vary based on the nature of the services provided.
Upon agreement that the client is eligible for a refund, TMS will initiate the refund within 14 working days. The actual transfer of funds to the client’s bank account may depend on the client’s bank policies and procedures, which could take an additional up to 7 business days for the funds to be reflected in the account. TMS advises clients to consult with their banks regarding any potential delays or processing times that could affect the receipt of the refund.
Currency Conversion and Transaction Fees: Any fees incurred during the transaction process, including but not limited to currency conversion fees and transaction processing fees, are nonrefundable. These fees are typically charged by payment processors or banks during the initial transaction, and as such, they are outside of TMS’s control.
It is the client’s responsibility to understand these potential fees, which may vary depending on the financial institution involved.
For clients who made payments in currencies other than AED (such as GBP, USD, CAD, INR, PKR, etc.), refunds will be processed in AED (United Arab Emirates Dirham). The exchange rate applied to the refund will be based on the current or backdated exchange rate as per TMS’s discretion, and the lower rate will be used for the refund calculation. Clients should be aware that TMS is not a financial institution and does not have the capacity to retain or enhance currency values over time. As a result, any potential fluctuations in exchange rates between the time of payment and the time of refund will not be the responsibility of TMS.
All refunds will be issued via bank transfer to the account details provided by the client. Clients are required to ensure that the bank details provided to TMS are accurate and up to date. TMS will not be responsible for any delays, additional fees, or other complications that arise from incorrect or incomplete bank account information provided by the client. It is advised that clients doublecheck their details before submitting a refund request. If additional verification of the client’s banking details is needed, TMS may require further documentation to prevent errors or fraud.
Refunds are limited to the amount paid for services. Any discounts, promotional offers, or special pricing applied at the time of the transaction will not be refunded. Refunds are only available for services that have not yet been fully provided or initiated. Once a service has been delivered or is in progress, refunds may not be applicable unless explicitly stated in the service agreement.
Once a refund has been processed and funds have been transferred, the refund is considered final. TMS reserves the right to decline any further refund requests for the same transaction unless there are exceptional circumstances warranting a review.
Contact Us
If, for any reason, you are not completely satisfied with any service that we provide, don’t hesitate to contact us and we will discuss any issues you are experiencing with our service.
Email: Legal@themigrationstation.com
Phone: +97142982899
Address: Gulf Tower, Block A2, 4th Floor, Office Number 404A/04, 19th St, Oud Metha, Dubai, UAE.